Crandall Corporation
800-248-4801 Crandall Corporation 803-791-4800
Crandall Policies Home Services Material Management Project Management SDS Resources NESHAPs 6H Online Training Pay Invoice
Privacy Policy Crandall Corporation is dedicated to protecting our customers' privacy. This Privacy Policy (hereinafter "Policy") explains how Crandall Corporation collects, uses, and discloses information about our customers when they purchase, subscribe to, access, or use our products and services. Your use of any of Crandall Corporation's products or services constitutes your acceptance of this Policy. This Policy does not apply to the areas of Crandall Corporation websites that are accessible to the general public, which are governed by the Crandall Corporation website privacy policy. This Policy also does not apply to information about you that you provide or you authorize us to provide on your behalf to deliver products or services. We collect information from you at various times when you request service or products, add or change any services or products, or use certain features of our products and services. The types of personally identifiable information we may collect from you include: name; address; email address; telephone number; credit card number or other financial account information. We do not share credit or personally identifiable information with third parties. We may share information: When we believe it is appropriate to comply with legal requirements;  To enforce or apply the Crandall Corporation Customer Agreement and other Crandall Corporation policies and agreements;  In response to legal process;  To protect our rights and property, including to combat identity theft, to investigate billing fraud and to prevent unauthorized use of Crandall Corporation products or services; or Where otherwise permitted by law. We maintain personally identifiable information as long as necessary for the purpose(s) for which it was collected or as required by law. When such information is no longer necessary for our business purposes, we destroy it unless there is an outstanding request or order to preserve it. We have implemented reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure or error-free. We do not, and cannot, guarantee the complete security of your information. We reserve the right to change this Policy at any time. If we make a material change with regard to our collection or use of personally identifiable information, we will note on the main page of our websites that this Policy has been updated. Current service agreements, contracts, or quotes between Crandall Corporation and customer remain in force with the terms contained within those documents and supersede this policy; this policy has no effect on those agreements, contracts or quotes, and the terms contained within those documents are not negated by this policy.
Delivery Policy Crandall Corporation is dedicated to delivering goods and services as promised and agreed upon with the customer. This policy applies to web based services or products and has no effect on other services or products such as agreements, contracts, and quotes for work through traditional methods. Customer refusal: Customer is responsible for payment of all agreed upon services. Force majeure:  Any delay or failure on the part of Crandall Corporation to perform the Services will be excused, to the extent that such delay or failure was a result of an act of God, an order or demand from a governmental authority, or any other event beyond Crandall Corporation's reasonable control. For web based services such as online training, the customer will normally receive a response via email, telephone, or other means within 48 hours after payment has cleared. Environmental services obtained and paid for through the Crandall Corporation web site will be coordinated with the customer within a reasonable and customary time frame during normal business hours. Scheduling of services is ultimately at the discretion of Crandall Corporation. Emergencies: Occasionally, emergencies arise that cause our resources to be allocated in a manner that may prevent or delay delivery of products or services. We make every effort to prevent such circumstances. However, in the event of an emergency that interferes with the delivery of agreed upon products or services, Crandall reserves the right to reschedule such products or services at a later date. Equipment breakdown: Crandall Corporation has a proactive preventative maintenance program to minimize the occurrence of equipment breakdowns. Unfortunately, breakdowns or equipment malfunctions occasionally occur. We will do everything we can to minimize equipment breakdowns. If equipment problems prevent Crandall from delivering agreed upon products or services, we reserve the right to reschedule such products or services at a later date. Third party: On rare occasions, third party service providers may be used. Crandall Corporation is not responsible for the availability of third party vendors. However, we will do everything we can to ensure prompt and timely delivery of goods or services. Current service agreements, contracts, or quotes between Crandall Corporation and customer remain in force with the terms contained within those documents and supersede this policy; this policy has no effect on those agreements, contracts or quotes, and the terms contained within those documents are not negated by this policy.
Refund Policy You (the customer) may cancel your order for Crandall Corporation web based services within 24 hours upon placing an order, less a 25 percent administrative fee. No refunds will be issued upon expiration of the 24 hour period after initial purchase.  You may request to cancel your web based service via telephone or via email. A full refund may only be issued if Crandall Corporation is unable to deliver agreed upon web services, except for those causes that are beyond its control such as acts of nature, violence, etc. If Crandall Corporation is responsible for cancellation of services, within its control, a full credit or refund may be allowed. However, once any of the work is performed or services have begun or are rendered by Crandall Corporation, you are liable for full payment of the entire invoice amount.  You are liable for all work performed and services rendered. If Crandall Corporation commits resources that it cannot recoup as part of preparation or performing your service and you wish to cancel services, you will be subject to those charges. Not all services are refundable. Depending on the type of service you purchased, you may not be eligible for a refund. This policy applies to web based products or services or products or services ordered through Crandall Corporation web site and prior contracts, agreements, and quotations supersede this policy. Crandall Corporation's refund policy is limited to web based services only. All other payments for non-web based services are non-refundable. Our Refunds Department will process an eligible refund to the original credit/debit card or appropriate account within seven business days from the date we receive your request. Your card-issuing bank may then take up to ten business days to post the credit to your account. Based on your individual billing cycle, you will see the refund on your statement within one to two statement mailings. You may initiate a cancellation of web based services by: Calling our accounting department at 800-248-4801, or Submitting an email to cranar@crandallusa.com We reserve the right to change this Policy at any time, without notice. If we make a material change with regard to our collection or use of personally identifiable information, we will note on the main page of our websites that this Policy has been updated Current service agreements, contracts, or quotes between Crandall Corporation and customer remain in force with the terms contained within those documents and supersede this policy; this policy has no effect on those agreements, contracts or quotes, and the terms contained within those documents are not negated by this policy.